Shipping policy

Shipping Policy

Last updated: August 18, 2026

At Dentterity, we want every order to arrive safely and as quickly as possible. This Shipping Policy explains how orders placed through our website are processed and delivered.

1. Shipping Destinations

Dentterity currently ships to Romania, European Union member states, the United Kingdom, and selected international destinations.

The countries and regions currently available for delivery are displayed at checkout.

If a destination cannot be selected during checkout, this generally means that shipping to that location is not currently available.

2. Order Processing

Orders are processed on business days, Monday through Friday, excluding public holidays.

Orders are generally prepared for dispatch within 1–2 business days after order confirmation.

Orders placed during weekends or public holidays will be processed starting from the next business day.

During periods of high order volume, promotional campaigns, public holidays, product launches, or other special events, processing times may be longer.

3. Estimated Delivery Times

Delivery times vary depending on the destination, shipping method, and carrier.

Estimated delivery times and available shipping options may be displayed at checkout.

Once an order has been handed over to the carrier, delivery may be affected by circumstances outside Dentterity's reasonable control, including carrier delays, customs procedures, weather conditions, traffic restrictions, or other logistical disruptions.

Any delivery times displayed on our website or communicated to customers are estimates unless expressly stated otherwise.

Nothing in this policy limits any statutory delivery rights available to consumers under applicable law.

4. Shipping Costs

Shipping costs, where applicable, are calculated based on the destination and available shipping method and are displayed at checkout before the order is placed.

Dentterity may offer free shipping for certain destinations, order values, or promotional campaigns.

Any applicable free-shipping conditions will be displayed on the website or at checkout.

5. Shipping Carriers

Orders are delivered through third-party shipping and fulfilment partners.

The carrier used for an order may vary depending on:

  • destination;

  • selected delivery method;

  • parcel characteristics;

  • carrier availability;

  • fulfilment location;

  • logistical requirements.

Where tracking is available, customers will receive tracking information after the order has been dispatched.

6. Customer Responsibilities

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that your:

  • name;

  • delivery address;

  • postal code;

  • telephone number;

  • email address

are correct before completing your purchase.

Dentterity cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an order is returned because of an incorrect address, inability to contact the recipient, failure to collect the parcel, or unjustified refusal of delivery, the customer may be required to cover the cost of a new shipment.

7. Damaged Parcels

If your parcel or product appears to have been damaged during transportation, please contact us as soon as possible at:

contact@dentterity.com

Where possible, please:

  • take photographs of the external packaging;

  • take photographs of the damaged product;

  • retain the original packaging;

  • provide your order number;

  • report visible damage to the carrier upon delivery where appropriate.

This information helps us investigate and resolve the issue with the shipping provider.

If the product was damaged during transportation in circumstances for which Dentterity is responsible under applicable law, the customer will not be required to bear the costs necessary to resolve the issue.

8. Lost or Delayed Parcels

If your order is significantly delayed or you believe that it may have been lost in transit, please contact us at contact@dentterity.com.

We will investigate the shipment with the relevant carrier and keep you informed regarding the outcome.

9. Refused or Uncollected Parcels

If an order is refused without justified reason, is not collected from the designated delivery point or locker, or cannot be delivered for reasons attributable to the customer and is subsequently returned to Dentterity, we reserve the right to request payment of the additional shipping costs before dispatching the order again.

This provision does not limit or affect any statutory consumer rights, including the applicable right of withdrawal.

10. International Orders, Customs and Import Charges

Orders shipped between EU member states are generally not subject to customs formalities applicable to imports from outside the European Union.

Orders shipped to destinations outside the European Union, including the United Kingdom, may be subject to VAT, customs duties, import charges, handling fees, or other charges depending on the destination, order value, fulfilment location, and applicable legislation.

Where such charges are not collected by Dentterity at checkout, they may be collected separately by the carrier, customs authority, or other competent authority.

Where taxes, duties, or import charges are collected at checkout, this will be indicated during the purchasing process.

Customers will be informed of applicable charges as required by law before completing their purchase.

11. International Delivery and Customs Delays

International shipments may occasionally be delayed by customs clearance procedures or other border formalities.

Such procedures are outside Dentterity's direct control and may affect the estimated delivery time.

We will provide the documentation reasonably required for the shipment and assist with carrier-related investigations where necessary.

12. Events Beyond Our Reasonable Control

Delivery may occasionally be affected by circumstances beyond our reasonable control, including:

  • extreme weather conditions;

  • natural disasters;

  • strikes or labor disputes;

  • transportation disruptions;

  • customs delays;

  • restrictions imposed by public authorities;

  • other significant logistical disruptions.

Nothing in this section excludes or limits consumer rights that cannot legally be excluded or limited.

13. Contact

For any questions regarding shipping, delivery, tracking, or an existing order, please contact:

Dentterity

Email: contact@dentterity.com

Customer support hours: Monday–Friday, 08:00–16:00 (Romania time)